Customer Care
Courses with Activium
- Essential Management Skills
- Working as a Team
- Customer Care
- Presentation Skills
- Interviewing Skills
- Train the Trainer
- Project Management
All Activium courses can be tailored to suit your specific requirements and are delivered using a range of methods, each designed to complement one another.
We think that engaging the participants in the learning process maximises its benefit. Enjoyment is an essential part of our courses.
Do you fully understand the needs and expectations of your customers? Are your staff able to relate to your customers and provide them with exactly what they need in a professional and courteous manner? Studies have shown that dissatisfied customers will tell their friends and colleagues about their experience, but rarely the offending organisation. The result is the loss of current and potential customers without you even knowing it.
Activium’s Customer Care course focuses on the model of Customer Service Excellence, introducing participants to the principles of information, timeliness, professionalism and attitude. A particular focus is the process of self-assessment as a means of establishing strengths as well as areas for development for everyone in the organisation; placing emphasis on the importance of individuals as part of the whole team.
The course is interactive and engaging and encourages participants to discover their own style of dealing with customers in a professional and courteous manner. Participants will also discover how to deal effectively with various kinds of customer.
Course Details
| Suitability | Customer service managers and supervisors as well as customer-facing staff |
| Duration | 1 day in your workplace or at an external venue* |
| Cost | £195* per participant + VAT |
| *Additional charges apply for courses run at external venues. More on pricing |